Terms and Conditions

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Below you will find our terms and conditions for our business. Please ensure you have read and understood our conditions fully before going through with payment of our services. Every customer is required to agree to these terms and conditions before further actions can be taken. Failure to follow will result in us retracting from any future arrangements we have made with you. If we notice any action stated below has not been taken by yourself, we will refuse our services with no refund. 

If  at any point you have a question about our terms and conditions, please feel free to contact us at ci2traininginfo@gmail.com. 

Here at Ci2traning, we are firm believers in putting your pet first and ensuring they are given the highest level of protection and security while under our care. Therefore, we will refuse our services until the correct procedures are met. Below you will find our T&Cs highlighting what we provide and what we need from you in order to ensure your pets safety under our care. Subject to change. 

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What's Provided by Ci2Training 

We provide poo bags, water, towels (to dry your dog off after walks), leads and treats for each dog. We encourage owners to have towels placed by the door to better ensure the dogs are clean and dry before being brought back into the house. 

What Customers provide  

Any equipment such as collars, ID tags, enrichments, substrate (for our pet sitting service),  harnesses and muzzles must be provided, sized and fitted correctly, as well as jumpers and jackets. If your dog requires a muzzle, it must be fitted before entering the vehicle and will remain equipped for the duration of our service. If we see your dog may be a potential hazard and therefore should be muzzled, we will bring this to your attention. If you do not agree and refuse our suggestion to provide a muzzle for your dog, all future walks may be cancelled until the issue is resolved. We provide dog training which includes helping your dog get used to wearing muzzles. These procedures are implemented to ensure the safety of all dogs, ourselves and third parties. 

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Disclaimer 

• Failure to have your dog's equipment properly fitted can result in a non refundable  cancellation. If equipment fails or breaks while in use, we are not responsible for replacement. Any equipment provided to us will be returned after every service. Should any equipment go missing whilst in our hands, we will provide you with 50% of its value. 
• If your dog has any allergies, dietary requirements or health issues or is unable to consume certain treats, you are responsible to provide us with information of what treats are allowed. This can be stated in the consultation form at the start of the process for our services. If we are not notified of any information listed above, we are not accountable for any sickness or damage that may happen whilst in our care. We accept any treats given to us by the owner to use with your dog whilst on our walks. 
• We will not be walking any dogs who are in season. We are not responsible or liable if your dog starts her season during our walk. If this occurs, the walk will be cut short and dogs will be dropped back home straight away. Information about this can be written in the consultation form and can be discussed further upon selecting our services. 
• There will be no more than two uncastrated males in a group walk.  Information about this can be written in the consultation form and can be discussed further upon selecting our services. 

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History of Biting 

Any suspicious and/or suspicion of activity, safety breaches or bad intentions will result in cancellations at any time. If your dog has a history of biting that you have not disclosed to us, we are not accountable for your dog's actions. This information must be placed in the consultation form as written evidence. This information is crucial! Not only for preventive and safety measures, but also to adapt your dog's walks accordingly. 

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Legalities 

ID Tags 

Due to dogs being unpredictable, we ask that all dogs under our care be equipped with an updated microchip, ID tag and durable collars. Providing the dog with the safety and security of being located and returned to their rightful owner incase of an emergency.

Control of Dogs Order 1992 informs that all dogs are legally required to possess an updated ID tag and collar while out in public. ID tags Must provide the following:

• Name/sir name of the owner of the dog
• Post code (of the dogs address) and house number 
• Phone numbers (related to the owner of the dog) 
• *Dogs name is optional 

Failure to give your dog a suitable identification tag is punishable by law and could result in up to a £5,000 fine if not provided. This law (Control of dogs order 1992) states that all dogs, while in public or transport, must be provided with proper identification tags and collars. To read more about this law and its conditions, click here. 

Microchipped 

Owners are legally responsible for the requirement of having their dog microchipped when they reach 8 weeks of age. Failure to do so results in up to a fine of £5000. This is in place to prevent the increase of strays and helps to reunite lost pets with their owners. We refuse to work with your dog if they are not microchipped. Click here for more information about the legal requirement for microchipping your dog. 

The Control of Dogs Order 1992 

Referenced from UK Dog Tag Law website- “any dog in a public place must have the name and address of their owner inscribed on a collar, tag or other identification material. Any owner allowing their dog to be in a public place without this information is in breach of the law under the Animal Health Act of 1981.” and “If a dog is found without identification, the law states that it can be seized and treated as a ‘stray dog’.” with a heavy fine as punishment. 

Road Traffic Act (1988) 

Under the Road Traffic Act (1988), it is stated that a dog must be on lead while around roads at all times. Because of this, we urge you to ensure your dog is comfortable with being on lead for our dog walking service. We provide optional dog training sessions to help put this in place. This is vital for our services as it ensures your dog is not a danger to itself or others. It is important that you first provided us with the basics of dogs' health, wellbeing and behaviour in the consultation form at the start. If you fail to ensure your dog is properly trained on lead, we are not required to walk your dog. For further information on Road Traffic Act (1988), please click here. 

Dangerous Dogs Act (1991)

Through the Dangerous Dogs Act law, we won't be providing our pack walks or pet sitting services to UK banned breeds. If your dog is correctly registered under the act we will ask for you to provide us with important documentation of evidence such as bite record and if the dog is prone to aggressive behaviours. Dogs under the dangerous dogs act are required to wear a muzzle at all times while on walks. Under the correct circumstance, we will provide solo walks in less busy locations and training. A fitted muzzle must be on at all times to provide safety and as a preventive measure. For further information upon the Dangerous Dogs Act (1991), please click here. 

Animal Welfare Act (2006)

Under the laws of the Animal Welfare Act, we are legally binded to ensure your dog is provided with safety measures and preventive procedures through the five freedoms; 

1. Freedom from hunger and thirst 
2. Freedom from discomfort
3. Freedom from pain, injury or diseases
4. Freedom to express normal behaviour
5. Freedom from fear and distress 

For more information about the Animal Welfare Act (2006), click here. 

Data Protection Act (2018) 

All personal information and consultation forms (both digital and paper) are stored in a documental folder accessible to Ci2Training only. We are responsible and take great pride in ensuring all of your personal information is safely stored. Owners have the right to ask for their documents to see what information we have and information can be deleted upon request. All documents from former clients will be destroyed and deleted after six months, unless asked otherwise. Inorder to check your consultation form and or to update, please email us at ci2traninginfo@gmail.com. For more information about the Data Protection Act (2018), click here. 

Vaccinations 

It is a legal requirement for dogs to have the rabies vaccine whilst travelling to and from the UK. We do ask all dogs under our care to be preferably up-to-date with their vaccinations.  This is to ensure not only the safety of your beloved pet but also provides safety to all other pets they may come in contact with. If your dog can not be vaccinated for any reason, please email us with these details at ci2traninginfo@gmail.com and we will ensure it is properly recorded and kept in mind while providing our services to your pet. For more information on vaccinations for dogs, please click here. 

The Highway Code

Under section 57 of the Highway Code, it states the legality of suitable restraint during transportation. To ensure safety during travel, dogs may be clipped to a travel divider at the back of the vehicle. If your dog suffers with car/motion sickness and requires special arrangement for travel, it can be mentioned in the consultation form at the start for arrangements to be met. For further information on the HIghway Code, animals on road, please click here. 

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Medication

During our pet sitting services, any prescribed medication from a veterinarian must be mentioned in the consultation form before agreement of service. Evidence must be shown with clear instructions. If confident and comfortable with applying the tropical (on skin treatment- e.g spot on) and or oral (in through the mouth treatment- e.g tablets), we will provide treatment to the animal. However, if unable to provide the medication for safety reasons for both person and animal, for example, if the animal becomes stressed, aggressive or feels threatened, we are not liable. 

Preventative Measures 

Ci2Training have preventive measures in place for safety purposes and we are fully insured. Preventive measures include safety equipment, flexibility of solo or group walks, carrying pet behavioural spray on us at all times (aerosol sounding condensed air), not walking dogs in season, locations etc.. We are certified in Pet First Aid with two first aid kits on scene, a basic one attached to our dog walking bags and a main one in our business vehicle. 

Liabilities 

All animals are unpredictable and therefore we have protocols in place under circumstantial situations resulting in injuries and/or death. Due to safety of Ci2Training staff, third parties and other animals, we are not liable for actions under; 

• Animal on animal fight 
• Self defence upon attack 
• Unexpected third party intervention 
• Owners personal equipment breaks or fails to fulfil its purpose (e.g, muzzle and or harness) 
• Underlying health issues the animal already has 
• Falls, cuts, scrapes or breaks 

- Wedding Dog Chaperone  

We are not liable for injuries and or damage the dog may cause whilst off lead. Whilst in or care, they will remain on lead until asked otherwise. 

Procedures 

In the event of a safety breach, we will refer back to the listed veterinarian the dog is registered with (written in the consultation form) and call the owner to update them on the situation as soon as possible. In regards to our dog walking service, the decision to drop the dog off home or to the vets will be our judgement call with the main factors on responsiveness and condition of the dog.   

• Group Dog Walks

Depending on the level of circumstance, other dogs in a group walk will be dropped off before or after dropping off injured dog home or to the vets. Owners will be notified of any changes as soon as possible. We have a travelling hammock that covers the back seats of our vehicle that the injured dog can lay on, separating and providing space from the other dogs. Safety is our number one priority and no dogs will be left alone. The driver will stay in the vehicle whilst the other member of staff will run in to get help from a vet to transport the dog into the building if necessary.  

• Pet Sitting 

We will attempt to reach you via phone call in emergencies for your judgement of approach. If we are unable to do so, we will see the best intention to get the animal to the vets as soon as possible, leaving you a message of the situation. If we are unable to get the animale to the vets for any reason (size of animale, safety reason- if dog becomes aggressive ect…), we will call the vets for advice to help guide us through the situation the best we can.

• Dog Training

In the event of emergencies and or injuries, the training session will be cut short. We have a First Aid Kit in the vehicle to help provide assistance. We are not liable for any injuries or damage during a lesson as a result of the dog's behaviour, inside and outside of the home and property. 

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Payments 

We take online and cash payments upon the agreed amount and date. All deposits are non refundable. We accept cash, check, wire transfer, credit card, and debit card. 

Refunds and Cancellations Policy 

Cancellations come with the flexibility of rearranging the date of service or refund given three days prior. For any reason Ci2Training cancels at the last minute, you are eligible to rearrange a new date for service or  a refund of the price of that session, walk, service missed.  

• Wedding Dog Chaperone policy

50% deposit required upon booking.